High quality continuing education for independent insurance agents, brought to you via live streaming video.

What's the ABEN Difference?

The ABEN Difference

The Agents & Brokers Education Network (ABEN) is a joint project of state insurance and brokers associations who have a common goal: improving the quality and accessibility of distance learning opportunities available to their members.

Others' Technology

Webinar technology has, for some time, been a common offering of many participating ABEN associations. Combining powerpoint slides delivered via the internet with audio of the instructor, either by telephone or internet, the webinar format allows for the delivery of educational content in a convenient, but visually limited fashion.

ABEN's Technology

The ABEN network is founded on the use of streaming video content over the internet that provides the participant with live, full motion video of the presenter, high quality audio, along with coordinated powerpoint slides. The ABEN platform, provided by Business Professionals' Network and its technology partner, BizVision, also allows the end user to fully participate in the webcast by downloading written materials, emailing questions to presenters in real time, making notes in the viewer "notes" area, and emailing those notes to themselves for later use.

ABEN's Production Values

ABEN programming features enhanced production values and formats appropriate to the video medium. Presenters interact with each other as well as you, the ABEN participant. This delivers an educational experience that is engaging, interesting, as well as professionally rewarding.

It is this unique combination of valuable information delivered using interactive live, video and audio internet technology that define The ABEN Difference.

About ABEN

About ABEN

The Agents and Brokers Education Network (ABEN), founded by state associations of independent insurance agents, is dedicated to bringing highly relevant, interactive, and professionally produced continuing education programs to independent agents in the most convenient and economical ways possible.

ABEN is managed by Business Professionals' Network, Inc., the leader in association-based continuing professional education, using video streaming technology for the delivery of highly produced, valuable information to help the professional succeed. ABEN is intended to provide the insurance agent/broker with an efficient and effective medium for receiving live as well as archived educational courses through the state associations to which they belong.

ABEN was founded by a group of state insurance and brokers associations and will serve state insurance and brokers associations nationally as a platform to showcase and exchange the best in continuing education for mutual benefit of the associations and their membership. Business Professionals' Network manages the network and ensures the performance of the cutting edge technology that is the hallmark of ABEN. A list of all participating associations can be found on the ABEN site.

More information about ABEN course offerings can be found below.

For more information on ABEN, please visit www.aben.tv.

Independent Insurance Agents of Oklahoma


Real Time Makes Real Sense

Length: 2 hours

Course Description:

This webcast is a must see if you want to streamline your workflows while increasing your bottom line!  Help your organization provide better service to your customers and potential customers by freeing up time by working smarter; not harder.

•    Learn how to use a single, consistent workflow for multiple carriers, saving your agency time and money while creating a better experience for your customers.
•    Did you know you can process policy transactions from the client’s file, including billing inquiry, quotes, policy views, endorsements and documentation through your management system?
•    Manage claims from the client’s file, including claims inquiries, first notices of loss and loss runs using "Real Time."
•    Log on to carrier Web sites and systems automatically through your management system using "Real Time", so your staff does not have to remember and enter individual IDs and passwords for each carrier.


State Specific Details:

NC - This course hasd been approved for 2 hrs of CE - Course #C10881

KY - This course has been approved for 2 hrs. of CE - Course # C10197

OK - This course has been approved for 2 hrs of CE - #1016139

FL  - This session has been approved by the DFS for two (2) hours of continuing education credits (intermediate), Agents: Course #81770, CE0220- General Lines - Property & Casualty

OH - This course is approved in OH for 2 CE - Course #38017

Produced By:

Florida Association of Insurance Agents


  • Donna Lagoy
    • Donna Barr-LaGoy is the Principal Owner of Premier Insurance Consultants, Inc. Palm City, FL.  She has 30 years experience in the industry working with her family as well for Brown & Brown, Marsh and The Leavitt Group all in Producer, CSR, Management, Agency Operations and System Administration Positions. Donna is a past chair of the ASCnet Industry Solutions and Download Committees and currently serves on the ASCnet Board of Directors as well as is the Chair of FAIAs Membership and Operations Council and the Agency Technology Task Force. She is also heavily involved in many ACT/AUGIE and ACORD working groups.    

Course Materials

  • Student Outline
  • Brochure - 1
  • Brochure - 2