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Quality Webcast CE for Today's Insurance Agent

Looking for convenient yet valuable online CE?

Your state association has partnered with The Agents & Brokers Education Network (ABEN) to bring you relevant and professionally produced insurance education and training via live webcast technology.
ABEN's online CE platform will stream professional instructors right to your office, along with related course material and the ability to ask questions and chat with other students.

The ABEN Difference


The Agents & Brokers Education Network (ABEN) is a joint project of state insurance and brokers associations who have a common goal: IMPROVING THE QUALITY AND ACCESSIBILITY OF DISTANCE LEARNING OPPORTUNITIES AVAILABLE TO THEIR MEMBERS.


ABEN aims to serve as a platform to showcase and exchange the best in continuing education for mutual benefit of the associations and their membership. Business Professionals' Network manages the network and ensures the performance of the cutting edge technology that is the hallmark of ABEN.


The ABEN network is founded on the use of streaming video content over the internet that provides the participant with live, full motion video of the presenter, high quality audio, along with coordinated powerpoint slides. The ABEN platform, provided by Business Professionals' Network and its technology partner, BizVision, also allows the end user to fully participate in the webcast by downloading written materials, emailing questions to presenters in real time, making notes in the viewer "notes" area, and emailing those notes to themselves for later use.  For more details view The ABEN Difference.

Register as a group and receive discounted tuition! Click Here

There are two processes for group viewing based on the numbers of viewers interested in viewing a webcast.

Small Groups - 2-9 viewers - Please contact the ABEN helpdesk at help@aben.tv or 800-747-1719, and ask for assistance in setting up a Corporate Account Administrator role.

Large Groups - 10 or more viewers - Please contact Sally Smith at sally.smith@aben.tv for discounted pricing information.

For more information, please visit the Corporate Accounts FAQs.

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E&O Risk Management – Meeting the Challenge of Change - Self Study

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Real Time Makes Real Sense


  • Course Description:

    This webcast is a must see if you want to streamline your workflows while increasing your bottom line!  Help your organization provide better service to your customers and potential customers by freeing up time by working smarter; not harder.

    •    Learn how to use a single, consistent workflow for multiple carriers, saving your agency time and money while creating a better experience for your customers.
    •    Did you know you can process policy transactions from the client’s file, including billing inquiry, quotes, policy views, endorsements and documentation through your management system?
    •    Manage claims from the client’s file, including claims inquiries, first notices of loss and loss runs using "Real Time."
    •    Log on to carrier Web sites and systems automatically through your management system using "Real Time", so your staff does not have to remember and enter individual IDs and passwords for each carrier.


    State Specific Details:

    NC - This course hasd been approved for 2 hrs of CE - Course #C10881

    KY - This course has been approved for 2 hrs. of CE - Course # C10197

    OK - This course has been approved for 2 hrs of CE - #1016139

    FL  - This session has been approved by the DFS for two (2) hours of continuing education credits (intermediate), Agents: Course #81770, CE0220- General Lines - Property & Casualty

    OH - This course is approved in OH for 2 CE - Course #38017


  • Faculty and Production Information
    • Donna Lagoy, ,
    • Donna Barr-LaGoy is the Principal Owner of Premier Insurance Consultants, Inc. Palm City, FL.  She has 30 years experience in the industry working with her family as well for Brown & Brown, Marsh and The Leavitt Group all in Producer, CSR, Management, Agency Operations and System Administration Positions. Donna is a past chair of the ASCnet Industry Solutions and Download Committees and currently serves on the ASCnet Board of Directors as well as is the Chair of FAIAs Membership and Operations Council and the Agency Technology Task Force. She is also heavily involved in many ACT/AUGIE and ACORD working groups.    

State Approval Information

Course Materials

  • Course Materials
    • Student Outline (0)
    • Brochure - 1 (0)
    • Brochure - 2 (0)

Basic Course Information

  • CE Credit: 2
  • Length: 2 hours
  • Producer: Florida Association of Insurance Agents
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