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Information
Navigating Difficult Conversations with Coworkers - ON DEMAND - NO CE
Length: 1 Hour
Conflict is inevitable whenever you have more than one person working together. But conflict doesn't have to be a bad thing. In fact, it's through conflict that some of the most productive conversations, changes, and innovations can occur in organizations...when they're navigated through effective communication. This workshop is designed to help you more strategically approach difficult conversations in the workplace and will arm you with both an understanding of how our minds approach these tough conversations and tools that you can use to approach these conversations more impactfully.
Basic Course Information
Learning Objectives- Understand the direction of your communication and how that impacts how you communicate during difficult situations
- Learn a three-step methodology for framing your messaging to help you better navigate almost any difficult conversation
- Gain insights on the role that conflict plays in an organization and how to use it to your advantage
Major Subjects
- Communication
- Negotiation
- Conflict
- Persuasion
- Management
- Leadership
Jill Schiefelbein
Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.
This course has no breaks
