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Video On Demand

Managing Perceptions and the Customer Experience - NO CE

This program is not available for credit.

Average Rating:
No-CE On Demand |  Professional Development |  Professional Development - Agency Management
Kevin Amrhein
1 hr
Access for 90 day(s) after purchase.

Audience: Cam 5 Bundle



This program is eligible for a 25% discount if all 4 parts are purchased at the same time (all programs are available for purchase separately without a discount).

If you wish to purchase the bundle, add all programs to your cart here and contact Customer Service at 877-602-9877 to apply the discount and complete the purchase.


CAM 5  is the fifth course in IIAT's Certified Account Manager designation program.  This is the only one of the five CAM videos exclusively available through video and does not require the passing of an exam. CAM 5 consists of four videos; those looking to receive the CAM designation must register for and complete each of the four videos.

CAM 5- Managing Perceptions and the Customer Experience
How do a majority of consumers perceive the insurance industry? What is the reason for this perception? This course dives into the stereotypes, why they exist and how an agency separate itself by providing a stellar customer experience. 

This video is one of the four videos that make up IIAT’s CAM 5 course.
Note - 3 other videos  are included in the CAM 5 program. You must register for each of the four videos to complete CAM 5 and receive the CAM designation.  See the catalog to sign up:

      CAM 5- Effective Training of New Employees
      CAM 5- Business Body Language
      CAM 5- Relational Intelligence & Conflict Resolution

Course Materials



Overall:      4.5

Total Reviews: 2

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